Product Management and JTBD

Product Management is the art and science of getting under your customer's skin. There is no tool better than JTBD to accomplish that. JTBD encourages understanding the complete user experience and the various components that make up the situation surrounding the "hiring" and "consumption" of a product. Product management is less about the product, it is certainly not about maintaining a feature backlog, but solving the right customer problems (jobs) in the most effective way.

Product-Market Fit Metrics

The holy grail for Startups is to reach Product-Market Fit (PMF). This a validation of not only the fact that the startup is tackling a problem worth solving, but also that the solution to the problem is being accepted by the market. PMF is not an event per se, and it needs to be evaluated in the larger context of the opportunity. Here are some metrics to take into account when trying to understand the PMF puzzle.

Customer Discovery Interview Questions

Interviewing customers is an integral part of JTBD and other customer development methods. A list of questions that entrepreneurs need to answer during the problem interview phase when doing early customer discovery. It’s important to have a plan and follow an interview script to gather consistent data points on all your prospects.

Customer Interview Incentives

Interviewing customers is an integral part of JTBD and other customer development methods. Lining up interviews is difficult to say the least. Some suggestions for overcoming the "What's in it for me" (WIIFM) barrier are presented.

Clarifying Jobs-to-be-Done

A JTBD represents a situation where products are used for purposes beyond their purely functional aspects. True innovation can come from this realization. Do all products have jobs-to-be-done? Does improving function or process constitute innovation?